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Vinoshepherd66's avatar
Vinoshepherd66
Aspirant
Oct 24, 2022

Nighthawk App email address

Hi Community, when I created my Nighthawk App account on my iphone I inadvertently misspelled my email address. Now, every time it tries to verify by email, it doesn't come through because it's misspelled. Is there a way to change the email address on the Nighthawk App?

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 27, 2022

    Hi @Vinoshepherd66, we recommend contacting our customer care team via email at customer.service@netgear.com and provide a detailed description of your concern for them to assist and find a resolution for you.

     

    Dexter

    NETGEAR Team

    • Vinoshepherd66's avatar
      Vinoshepherd66
      Aspirant
      Nov 01, 2022

      Dexter,

      I did email the team as you suggested and they closed out the concern without a resolution.  I replied to the email they sent saying it was resolved but I haven't heard anything since. Pretty poor customer service.

      Regards,

      Ron

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Nov 03, 2022

        Please provide us with the case number for us to check on it.

         

        Dexter

        NETGEAR Team