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Forum Discussion
Nighthawk App: Firmware 1.1.6.6 - Device Map Shows No Connected Devices; Device Manager Missing Info
Details
Mesh system
- MR80 tri-band router
- MS80 tri-band satellites (x3)
- Firmware: 1.1.6.6
App
- iOS (iPhone 12) v.2.11.6.0
Issue
For 2 months before I updated firmware to 1.1.6.6, everything on the App was working fine.
- The device manager showed me for each device: (i) connection type - whether connected to router, or to satellite 1, 2, or 3; and (ii) band and link rate.
- The network map also worked properly: when I clicked on the router or any of the satellites, it showed me what devices were connected to it, what band they are on, and the link rate.
Here is what they looked like before I updated the firmware:
Device Mgr - Before Firmware Update
One week ago I updated the system to firmware 1.1.6.6, and everything has gone to hell.
- The device manager list looks completely different -- it is a white interface (not gray like before), tells me nothing about which component the device is connected to, or the link rate
- Worse, the Network Map shows me "no connected devices" for all of the components -- the router and all 3 satellites.
Here is what they look like now:
Device Manager - After Firmware Update
Network Map - After Firmware Update
Although I can still see in Device Manager what devices are connected to my network, that is the only information I now get. I have no idea what devices are connecting to each satellite or the router or what link rate they have (and none of these details are available via the router's firmware page either). This leaves me no ability to assess or optimize the architecture or connections in my network.
I have already tried the following, so suggesting I do these again will not be helpful:
- factory reset of the router and all 3 satellites (by inserting paper clip into "reset" buttons)
- reinstalling the system anew on the App, from scratch
- deleting and reinstalling the App multiple times
- logging into the App remotely via Anywhere Access (not via my wifi network)
Oddly, when I reinstalled the system from scratch, the issues seemed fixed very briefly (the device manager and network map at least looked like they did before the firmware update), but within minutes of the system being up and running again, all the problems reemerged.
I have to believe this is being caused by the update to firmware 1.1.6.6, as these problems never happened before and emerged simultaneously with the update.
I appreciate any suggestions or advice. Thanks.
19 Replies
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Don't know what happened with the photos - let me try again:
Device Mgr - Before
Device Mgr - After
Network Map - After
Brezle wrote:
Don't know what happened with the photos - let me try again:
It may be some time before the images land. To ensure that you aren't posting anything naughty, a Netgear moderator has to approve the pictures.
You can attach images to messages without any delay.
So after speaking with tech support who hung up on me or we mysteriously were disconnected , I went back into Routerlogin.net and reran the smart setup. After that everything came back up and now my devices are showing up that are connected to the Satellites Wifi and Plugged in. I fixed this on my own. This is for the MR80 Nighthawk Mesh System
I am expereincing he same issue follwing the 1.1.6.6 update - the device manager has changed, lack of detials for each satalllite and unable to see all the devices.
I am having the same issue since updating the app! Are they aware of this issue? There is no way to report this issue unless you have a paid agreement.
Has there been any response on this issue? I'm past my 30 day complimentary support and was never provided a solution. I did the factory reset like everyone else, along w/ reinstalling the App on my iPhone but neither worked. I'm reluctant to reflash the firmware as I don't think that will resolve the issue based upon other's responses here.
Netgear team, will there be a response to this subject?
- No response in the community no response to my case.. The issue still exists and they've simply disappeared. Very disappointing
