NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk App (iOS) Useless - Cannot Access Settings on R7000
The new Nighthawk App on iOS appears, to me, to be useless. It launches, it sees and connects to my router, but then no matter what I try to do next I get stuck with the whirling circles of endless wait.
For example, the app opens, connects, and I see the menu choices and tap WiFi Settings. I can see the WiFi settings in the "background," and they're all correct, but all that happens then is two little circles spinning inside one another on the screen. I've given it up to five minutes, and then killed the app. No matter what I choose inside the app, same thing. Whirling circles.
Sometimes when I reopen the app it can no longer connect to the router at all, as if the first attempt did something to the router itself. I have to then reboot the router manually for the app to even see it, even though it's functioning (all my devices have internet access).
Anyone else having this problem? Is there something wrong with the app or with my router?
Firmware is up to date as of yesterday, but maybe there's an issue with the latest firmware?
Attaching a short video showing the main menu and then what happens when I try to go to WiFi settings.
9 Replies
Video would not upload.
Hi ZoeMacUser, welcome to the community! Please try re-installing the app and check if the issue will persist. Also, doe the issue occur when using another device (another iOS or Android)? Please indicate the exact firmware version of the router.
Dexter
Copy. Reinstalling the app just now made no difference in the behavior. Everything is exactly the same.
Firmware Version
V1.0.9.64_10.2.64
I'm trying to access advanced settings on my R7000 through the Nighthawk app (ver. 2.32.1.14 firmware version: v1.0.11.100). I want to be able to block and unblock attached devices but it only shows what is connected under device manager, no way to change anything. This app is worthless unless you can remotely change router settings. Is it even possible?
Microbot wrote:
I'm trying to access advanced settings on my R7000 through the Nighthawk app (ver. 2.32.1.14 firmware version: v1.0.11.100). I want to be able to block and unblock attached devices but it only shows what is connected under device manager, no way to change anything.
How are you going about this?
The app does not allow access to the Advanced Settings that are there in a web browser and the graphical user interface (GUI). All it can show is the Device Manager list where you can "Allow Access".
But that depends on whether you are using local connection or Anywhere Access.
Which are you on?
Firmware version for the R7000 v1.0.11.100 is ancient, dates back to 2020.
A lot may have changed since then:
R7000 Firmware Version 1.0.11.136 - NETGEAR Support
I can't speak for the IoS app but the Android version is ahead of 2.32.1.14 .
