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Forum Discussion

calli's avatar
calli
Guide
May 18, 2022

Nighthawk app is back to its old tricks - Logon timed out, please try again!

We can't every time a supplier messes up the firmware, throw the Router out and buy a new one!

Nighthawk app is back to its old tricks - Logon timed out, please try again!

 

Having said that, Netgear as a company, should take cognisance of the following:

 

Customer service is a vital element of any companies' business and affects how your company (Netgear) is viewed in the public eye.

Customer service backs up your product or service and needs to impart the correct product information. Your customers need to feel that they are valued, treated fairly, and appreciated by your business.

In business, it is important to get people in the door to keep them coming back by delivering excellent customer service.

Great service ensures that customers feel that you care about developing long-term relationships.

Delivering excellence benefits your business and your customers.

9 Replies

  • 1. what router do you have?

    2. what firmware is on it? 

    3. what nighthawk app version are you on? 

    4. are you on ios or android? 

      • plemans's avatar
        plemans
        Guru

        did you try a factory reset? The r7000 has responded well to factory resets with firmware changes.