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MartinDrew71's avatar
MartinDrew71
Aspirant
Jun 10, 2019

Nighthawk App not compatible

I've just setup my Nighthawk D7000v2 (including registering for a Netgear account) but the Nighthawk App is stating my router is not compatible with the App. 

Any Suggestions/Advice

kind regards

Martin

7 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jun 11, 2019

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    Netgear is trying to kill the "genie" app by forcing the Nighthawk app on people. But the latter is inferior to the genie and does not support many devices.

     

    Netgear says that it will not update the genie app, but this does not mean that the existing version will not work.

     

    Which NETGEAR home router models can I manage using the NETGEAR genie app? | Answer | NETGEAR Support

     

     

    • MartinDrew71's avatar
      MartinDrew71
      Aspirant
      Jun 11, 2019

      I have firmware: V1.0.0.41_1.0.1

      if I click on update I get the message I have the latest version

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jun 11, 2019
        MartinDrew71 wrote:

        I have firmware: V1.0.0.41_1.0.1

        if I click on update I get the message I have the latest version

        That guarantees nothing.

         

        It usually works, but there can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

        The only way to check is to visit the support pages for your device.

         

        If this really is the D7000v2 listed in your message, it is not the latest.

         

        Indeed, there is no version with that number for the D7000v2 or for the D7000v1.

         

        D7000 | Product | Support | NETGEAR

         

        D7000v2 | Product | Support | NETGEAR

         

         

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Jun 11, 2019

    Martin, There is no word of the Nighhawk App in the D7000v2 documentation - what has triggered the idea that you should install and use the Nigthawk App? Indeed, the D7000/D7000v2 is (like any other xDSL and cable router product) - even those sharing the marketing name - not supported by this App, at least as of writing....

    • MartinDrew71's avatar
      MartinDrew71
      Aspirant
      Jun 11, 2019

      When I registered a new account and entered my router details into the Netgear website I was automatically directed to download the Nighthawk app.