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Forum Discussion
nmara
Mar 28, 2021Tutor
Nighthawk App timing out after a firmware update to R7900P
I have a Nighthawk R7900P and yesterday I updated the firmware, based on an email from Netgear. Now when I try to access the Nighthawk APP, it tries to login and then I get "Logon timed out, please try again. IF this issue persists, try rebooting your device."
I am still with the same ISP, Cox, but am not sure how to get this App to login now. I have rebooted the Router and that works for a single time, however if I log out and try logging back in the same message applies. I had this issue after the last firmware update, but cannot remember the solution.
regards,
Nat
A factory reset of the router and then reinstalling the router. Sometimes firmware changes enough that old settings need to be cleared out.
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If there's issues after a firmware update, a reasonable first step is a factory reset and clean install. By clean, I mean don't install from a backup configuration.
- nmaraTutor
Thanks for the suggestion. Are you suggesting a reinstall of the router or just reinstalling the nighthawk mobile app? I tried reinstalling the nighthawk app and it was more of the same
A factory reset of the router and then reinstalling the router. Sometimes firmware changes enough that old settings need to be cleared out.