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drjosenperez's avatar
drjosenperez
Follower
Sep 14, 2017
Solved

Nighthawk x6, router was working fine, I used genie last night pause devices and now don't work

Please help
  • Hi drjosenperez,

     

    1. What is the firmware version of the router?

    2. Are you referring to the Pause Internet feature on the mobile app?

    3. What device are you using (Android, iOS)?

    4. Have you tried using another device?

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi drjosenperez,

     

    1. What is the firmware version of the router?

    2. Are you referring to the Pause Internet feature on the mobile app?

    3. What device are you using (Android, iOS)?

    4. Have you tried using another device?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi drjosenperez,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team