Parent control not working (not blocking anything)

I bought Nighthawk(R) X4S R7800 and struggling to get Parent Control working for me. Firmware(v1.0.2.28) and Genie (v2.4.38) are latest versions. I tried forums but could not find much help.

Here is what I followed https://kb.netgear.com/25687/How-do-I-configure-Live-Parental-Controls-on-my-NETGEAR-router-using-the-NETGEAR-genie-app

Netgear genie says that live Parental Controls are enabled and Filtering level is high.

OpenDNS account is also shown properly. I am not using any bypass account as of now.

Router is at 192.168.1.1

Router / AP / Bridge Mode ==> Router Mode

Internet Setup is showing 208.67.222.222 and 208.67.220.220 as DNS servers

OpenDNS forum said that LPC and OpenDNS are not compatible and only one should be used. So in opendns, I checked and found no network configured.

Also I have restarted everything. Mobile, Laptop and Router few times.

Issue:

Facebook or adult sites are not blocked on any of the devices that I used. It does not matter if I connect to 2.4GHz or 5GHz. Why am I struggling to configure this simple thing. As I followed the guide, I am thinking that this feature is just broken in Netgear Router or some setting is missing.

Here is the output of some commands

ipconfig /all

Wireless LAN adapter Wireless Network Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7260 #2
Physical Address. . . . . . . . . : -----------------------
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.12(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, August 04, 2017 7:54:05 AM
Lease Expires . . . . . . . . . . : Saturday, August 05, 2017 10:24:51 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

nslookup -timeout=12 www.facebook.com

-------------

Server: UnKnown
Address: 192.168.1.1
Non-authoritative answer:
Name: star-mini.c10r.facebook.com
Addresses: 2a03:2880:f126:83:face:b00c:0:25de
31.13.78.35
Aliases: www.facebook.com

nslookup -timeout=12 -type=txt which.opendns.com. 208.67.220.220

------------------

Server: resolver2.opendns.com
Address: 208.67.220.220

Non-authoritative answer:
which.opendns.com text =

"I am not an OpenDNS resolver."

opendns.com nameserver = auth3.opendns.com
opendns.com nameserver = auth1.opendns.com
opendns.com nameserver = auth2.opendns.com
auth3.opendns.com internet address = 208.69.39.2
auth1.opendns.com internet address = 208.69.39.2
auth2.opendns.com internet address = 146.112.60.53

Please help, I am stuck.

Genie

Parental Control

DexterJB
Aug 09, 2017
Hi ashutosh22,

1. Please make sure that you have completely disabled/disconnected your separate OpenDNS account from your connected if you have one.

2. Apps are cannot be filtered by LPC since it only works on browsers.

3. Does the issue persist on all devices?

Regards,

Dexter

Community Team

10 Replies

kd630
Aspirant
Oct 15, 2017
I have tried everything and my parental control is not blocking anything I currently have the latest firmware installed.
- DexterJB
  NETGEAR Moderator
  Oct 17, 2017
  Hi kd630,
  
  1. What is the firmware version of the R8500?
  
  2. Does the issue persist on all your devices?
  
  3. Please try changing the filtering level and check if the issue will still persist.
  
  4. Have you tried resetting the router?
  
  Regards,
  
  Dexter
  
  Community Team
  - DexterJB
    NETGEAR Moderator
    Oct 24, 2017
    Hi kd630,
    
    I would like to follow up and check if you are still experiencing the issue.
    
    Regards,
    
    Dexter
    Community Team
DexterJB
NETGEAR Moderator
Aug 09, 2017
Hi ashutosh22,

1. Please make sure that you have completely disabled/disconnected your separate OpenDNS account from your connected if you have one.

2. Apps are cannot be filtered by LPC since it only works on browsers.

3. Does the issue persist on all devices?

Regards,

Dexter

Community Team
- DexterJB
  NETGEAR Moderator
  Aug 17, 2017
  Hi ashutosh22,
  
  I would like to follow up and check if you are still experiencing the issue.
  
  Regards,
  
  Dexter
  Community Team
  - nuncvideo
    Tutor
    Sep 15, 2017
    Can I jump on this thread since my issue is the same/similar.
    
    Right now I'm completely unable in 2017 AD to find working software that lets me block my children's access to certin websites. This is simply unbelievable.
    
    I recently bought an N300 WNR2000v5. After finally getting so-called Parental Controls turned on and downloading some software (thank you to Netgear support), the only features really available to me is to block my kids' computers all-or-nothing and generally filter out adult sites. I want to be able to list specific sites. I've tried adding some like youtube.com and wikipedia.org but it has absolutely no effect at all. What's going on? This seems totally basic.
    
    (Also, I was using OpenDNS separately for a few years but that stopped working entirely. They say it's because I switched all my computers to use IPv6 which I did not, but apparently their stuff doesn't work if that happens. Also, I recently got this new "cheap" router because the $150 ASUS router I was using became completely inoperable with my xfinity cable modem.
    
    Please advise.

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Parent control not working (not blocking anything)