Parental Controls not working properly

The current version crashes with "NETGEAR Genie has stopped working"  A problem caused the program to stop working correctly.   Windows will close the program and notify you if a solution is available.

Version 2.4.14 crashes with the above also  2.4.12. seems to be working at work.   Lets see what happens when I get home.

Hi gworley,

Please keep us posted.

Regards,

Dexter

Community Team

Culrrent Status:

1. Did a factory reset of my laptop:  Windows 8.1
2. Installed the latest version of the the website
3. Everything worked at both work and home
4. Upgraded to Windows 10
5. Netgear Genie ran once.  After a reboot "NETGEAR Genie has stopped working" at both places
6. Uninstalled and removed %UserProfile%\appdata\local\NETGEARGenie folder
7. Reinstalled and had the same failure
8. Uninstalled and Instated 2.4.14 with the same results
9. Uninstaled 2.4.12 and installed 2.4.12 worked properly at work but didn't not at home -- could not change setings or should I say could change them but they reverted back to previous settings at home.
10. I did a clean install of Windows 10
11. Installed the latest Netgear Geniue and had the the same results as with an upgrade from Windows 8.1.  Only version of Netgear Genie I could get to run is 2.4.12 and worked properly at work (WNR2000v3) but not at home (WNDR4300) on a clean install of Windows 10.   I can go to OpenDNS website and change it to moderate but it never translates to the router.   I can change it on the router which has sent me to the website and it still remains the same as when I first setup it up or most of the time it says I don't have a connection to the Internet.  Sometimes I can clear this up by rebooting the computer.  However, I should not have to restart the computer.

The newest version says compatable with Windows 10 well it seems that even with a clean install of Windows 10 that it isn't.

George

Hi gworley,

I have already sent an inquiry to Engineering about this concern due to multiple reports about the NETGEAR Genie program crashing on Windows 10. I am awaiting their response regarding this. You may refer to the link below for the thread about it. However, version 2.4.12 has worked for most, if not all.

https://community.netgear.com/t5/Genie/genie-installer-updater-not-windows-10-compatable/m-p/992432#M871

Regards,

Dexter

Community Post

please help, i have the same problem with my netgear n300, i cant log in to parent controls, i already tried all 3 versions of genie 12, 14 and 16 and it still does not work always the same error: there is an error signing in, please make sure you are connected to internet and try again

Hi krus5,

This has already been reported and Engineering is currently working on a fix for Windows and Android. However, if you have an iOS or MAC OS X device, you should be able to log in to your OpenDNS account through the NETGEAR Genie program.

Regards,

Dexter

Community Team

Thank you for update, I will wait than :)

looks like it works now.