pause / resume not working

Question

I have the Nighthawk app on my phone and when I go into Device Manager; I can see all the devices that are connected. The Pause / Resume bars are green and I can't slide them to the pause position.

I have rebooted the Nighthawk and it is up to date on updates.

Another thing; I also can't log in consistently on the app. It keeps timing me out and saying to reboot or reinstall. I have done so and it still persists.

Thank you for reading and helping out!

Christian_R · Answer

Hi mwilliams3343,

&nbsp;

Welcome to the community! May you reinstall the Nighthawk app and let me know if your issue persists.

&nbsp;

Christian&nbsp;

mwilliams3343 · Answer

I reinstalled the Nighthawk app and it still says "logon timed out, please try again. if this issue persists, try rebooting your device"&nbsp;Which I have done all that. :/

Christian_R · Answer

Hi mwilliams3343,&nbsp;

&nbsp;

May you provide the model number of your router and the current firmware version it's on.

Thanks,

Christian&nbsp;

mwilliams3343 · Answer

MODEL: R7000and how do I find the current firmware?

Christian_R · Answer

mwilliams3343,

&nbsp;

You may visit the Nighthawk app and view your router info or visit routerlogin.net via web browser.&nbsp;

&nbsp;

Christian&nbsp;

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pause / resume not working

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