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Sarav's avatar
Sarav
Aspirant
Aug 07, 2016

R6220 - Wifi Analytics wont get connected

Hi,

 

The router R6220 has been connected and I was able to access internet.

The WIFI Analytics feature placed within Netgear Genie Androd App says its Not Connected and iam not able to use any of the feature in that option.

 

I tried installing the Netgear WIFI Analytics as stand alone app, still its not getting connected. Tried with both the bands.

 

Rest of features in Netgear Genie Androd App works good and it shows the established connections correctly.

Please advise.

 

Thanks,

Sarav

Genie

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 10, 2016

    Hi Sarav,

     

    1. What is the firmware version of the router?

    2. What version of NETGEAR Genie do you have installed?

    3. Do you have it installed on a wireless device?

    4. Have you tried using another device (wireless capable computer, smartphone, tablet)?

    5. Are you getting an error message? If yes, what is the error message?

    6. Please provide a screenshot if possible.

     

    Regards,

     

    Dexter

    Community Team

  • Sarav's avatar
    Sarav
    Aspirant
    Aug 13, 2016

    1. What is the firmware version of the router?
    R6220 V1.1.0.34

    2. What version of NETGEAR Genie do you have installed?
    App V2.4.34

    3. Do you have it installed on a wireless device?
    Yes In Android mobile v 6.0

    4. Have you tried using another device (wireless capable computer, smartphone, tablet)?
    Tried in another Android mobile v 5.1.
    It works well.

    5. Are you getting an error message? If yes, what is the error message?
    No errors. It says not connected. Though the wifi status is connected and I am able to access internet.

     

    Does this app run on marshmallow Android 6.0?


    6. Please provide a screenshot if possible.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 16, 2016

      Hi Sarav,

       

      Thank you for providing the information. I have done my own test on an Android device running 6.0 and did not encounter the issue. What is the model number of your device?

       

      Regards,

       

      Dexter

      Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 23, 2016

      Hi Sarav,

       

      Have you tried uninstalling and re-installing the app? This is possibly an interoperability issue. Please make sure that the app is up to date once an update is available.

       

      Regards,

       

      Dexter

      Community Team