I have an R6700v3 router behind a spectrum E31T2V1 modem. Router firmware is V1.0.4.128_10.0.104.I can connect through web access into router, but every time I try to connect throb Nighthawk App, I get an error saying "Router is unreachable." I've Uninstalled and reloaded multiple times and tried on both Android and iPhone devices. The router is about 3 years old and I used to be able to use the app. Not sure what, if anything changed?

As I said in the post, it is both android and iPhone that cannot connect.Of course I'm on the wifi network with each device "before" attempting to log in.Android gives the error "router is unreachable" and iPhone says "logon timed out"Is there a setting or something in the router to allow/ disallow app access?? I can connect directly to router through both phones and laptop using routerlogin.net or directly typing the IP 192.168.1.1

Router: R6700V3Firmware: V1.0.4.128_10.0.104 I have the same router and my wifi is working fine. I was using the app to check my settings without a problem earlier today. Then, I noticed the app said there was an update available for the router and installed it. After updating, I was unable to access router in app, however my admin credentials work fine on routerlogin.net. As PJD1978 stated, I also had fingerprint recognition setup beforehand. After updating and entering my fingerprint, the app indicates the fingerprint was accepted, however it still requires a password before I can log in. After entering the correct password on my android, I receive the following message: "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device." However, I will note that if I enter the incorrect password, the app prompts with the same message as when I enter the correct password. Not only did I try rebooting several times, but I have also attempted resetting router, resetting my passwords, clearing app cache, uninstalling/reinstalling app, and the problem still persists.

PJD1978 wrote:I can connect through web access into router, but every time I try to connect throb Nighthawk App, I get an error saying "Router is unreachable." Which app? iOS? Android? Is the mobile device connected to the WiFi from the R6700v3? You need to do that before you get to the bit where you enter the admin password.

I have the same problem, perhaps worse.I have the Nighthawk app set up on my phone. The router works, my devices have access, everything seems fine.However, I have an older printer/scanner that I had wirelessly attached to my old router. I have been trying to connect it to the new Nighthawk AC3200.It won't connect through the HP setup. It tells me that MAC address filtering may be preventing the connection. MAY be preventing it. I need to go into the router app and fix it.I try to connect to the Nighthawk app. When I first set up the Nighthawk app on my phone, I configured it to accept my fingerprint through the phones finger print reader. When I launch the app it shows me the various aspects of the app- device manager security, etc. However, it then bounces me to login as admin. I do the fingerprint, which it recognizes and accepts, but then it again asks me to login as admin with a password. I do not think I changed the default from "password," but just set up the fingerprint. Now, I cannot log into the app after it accepts the fingerprint. If I put in other passwords, it says wrong. If I put in the default password it says "router is unreachable." Routerlogin.net and routerlogin.com appear to be broken. The links on those pages seem to be circular redirects, and going directly to the router's IP address just brings up another login page.I think my only option is to find a time when no one in my family is working from home or using the internet, doing a hard reboot, and reconnecting everything.I have never dealt with anything as opaque and difficult to work with as the Nighthawk app, and I don't think I will ever buy another netgear product, a brand I used to revere. The utter lack of customer support is dispiriting. Turfing things off to "the community" is no substitute for actual support.

rcb2022 wrote: I have the same problem, perhaps worse. Different problem. Nothing to do with that from PJD1978, who didn't mention printers Not even the same router. The Nighthawk R6700v3 is not an AC3200. (That's not a Netgear model number.) Setting things up with the Nighthawk app is not the best idea. You would do better to start your own conversation in the appropriate section, possibly here: Nighthawk Wi-Fi 5 (AC) Routers - NETGEAR Communities But check the model number first. You could also search that section for past discussions on HP printers. (Try including the HP modem number.) Problems with HP printers are a constant here. They are usually down to the printer setup. But that is best not discussed here as that would break the rules and hijack the original query.

R6700v3 - can't connect via Nighthawk App

12 Replies

michaelkenward
Guru - Experienced User
Mar 27, 2023
PJD1978 wrote:

I can connect through web access into router, but every time I try to connect throb Nighthawk App, I get an error saying "Router is unreachable."

Which app? iOS? Android?

Is the mobile device connected to the WiFi from the R6700v3?

You need to do that before you get to the bit where you enter the admin password.
- PJD1978
  Tutor
  Mar 27, 2023
  As I said in the post, it is both android and iPhone that cannot connect.
  
  Of course I'm on the wifi network with each device "before" attempting to log in.
  
  Android gives the error "router is unreachable" and iPhone says "logon timed out"
  
  Is there a setting or something in the router to allow/ disallow app access?? I can connect directly to router through both phones and laptop using routerlogin.net or directly typing the IP 192.168.1.1
  - rcb2022
    Aspirant
    Mar 27, 2023
    I have the same problem, perhaps worse.
    I have the Nighthawk app set up on my phone. The router works, my devices have access, everything seems fine.
    However, I have an older printer/scanner that I had wirelessly attached to my old router. I have been trying to connect it to the new Nighthawk AC3200.
    It won't connect through the HP setup. It tells me that MAC address filtering may be preventing the connection. MAY be preventing it. I need to go into the router app and fix it.
    I try to connect to the Nighthawk app. When I first set up the Nighthawk app on my phone, I configured it to accept my fingerprint through the phones finger print reader. When I launch the app it shows me the various aspects of the app- device manager security, etc. However, it then bounces me to login as admin. I do the fingerprint, which it recognizes and accepts, but then it again asks me to login as admin with a password. I do not think I changed the default from "password," but just set up the fingerprint. Now, I cannot log into the app after it accepts the fingerprint. If I put in other passwords, it says wrong. If I put in the default password it says "router is unreachable."
    Routerlogin.net and routerlogin.com appear to be broken. The links on those pages seem to be circular redirects, and going directly to the router's IP address just brings up another login page.
    I think my only option is to find a time when no one in my family is working from home or using the internet, doing a hard reboot, and reconnecting everything.
    I have never dealt with anything as opaque and difficult to work with as the Nighthawk app, and I don't think I will ever buy another netgear product, a brand I used to revere. The utter lack of customer support is dispiriting. Turfing things off to "the community" is no substitute for actual support.
RagingRouter
Initiate
Apr 03, 2023
Router: R6700V3
Firmware: V1.0.4.128_10.0.104

I have the same router and my wifi is working fine. I was using the app to check my settings without a problem earlier today. Then, I noticed the app said there was an update available for the router and installed it. After updating, I was unable to access router in app, however my admin credentials work fine on routerlogin.net.

As PJD1978 stated, I also had fingerprint recognition setup beforehand. After updating and entering my fingerprint, the app indicates the fingerprint was accepted, however it still requires a password before I can log in. After entering the correct password on my android, I receive the following message: "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device." However, I will note that if I enter the incorrect password, the app prompts with the same message as when I enter the correct password.

Not only did I try rebooting several times, but I have also attempted resetting router, resetting my passwords, clearing app cache, uninstalling/reinstalling app, and the problem still persists.
- michaelkenward
  Guru - Experienced User
  Apr 04, 2023
  RagingRouter wrote:
  
  After entering the correct password on my android, I receive the following message: "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device." However, I will note that if I enter the incorrect password, the app prompts with the same message as when I enter the correct password.
  
  This would not be the first time that Netgear has delivered a broken app. It seems to alternate between Android and iOS. Fix one and gthe other breaks.
  
  The problem with Android apps is that, unlike router firmware, once you have the new version installed you can't roll back to the one that worked.
  
  At least, that is the theory. In reality there is a way to install an earlier version. It involves going to the "apk archive" and finding an older version of an app:
  
  APKMirror - Free APK Downloads - Free and safe Android APK downloads
  
  This is where you can find the Nighthawk before the latest and into the distant past:
  
  You searched for Netgear nighthawk - APKMirror
  
  I have no idea if a broken app has caused your problems, but your description hints at it as does the timing. (Unfortunately, we haven't heard from PJD1978 lately to see if they fixed there problem and got led astray by some random "noises off".)
  
  Before you go down that route, there is one thing that has worked for me in the past. I disabled Anywhere Access. That breaks your login settings for the router.
  
  Then I re-enabled it. (You have to do that with a local WiFi connection.) That meant feeding in the login details.
  
  It worked here on a very different router. But you don't have much to lose with a system that is bust.
  
  Good luck. You may need it.

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R6700v3 - can't connect via Nighthawk App