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hightech's avatar
hightech
Follower
Feb 05, 2016

R7000 Nighthawk - Internet connection keeps dropping.

I have the R7000 router and it has been working well for some time.  Lately I find that I no longer have Internet connectivity via wired or wireless devices.  I would log in to the router, and see that Internet is marked as disconnected.  After logging out, I would turn off the router, wait a min and start it back up and then I would be connected again.

 

I am using a Cable Internet service with Rogers (in Canada) so there is no login info needed to access it.  

 

Has anyone else had any issues with their Internet connectivity via Cable Internet and can suggest somethings to check.  I can't recall the firmware version I hae but it was updated within the last month.

 

Thanks

Genie

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 06, 2016

    Hi @hightech,

     

    1. Have you checked if the connection straight from the modem is stable?

    2. Have you tried changing the cable that is connecting the modem to the router?

    3. Please check the firmware version of the router.

    4. Have you tried resetting the router?

     

    Regards,

     

    Dexter

    Community Team

    • HaneyEdw's avatar
      HaneyEdw
      Aspirant
      Feb 22, 2016

      after latest firmware Auto update and re checked that it is the latest version  my internet speed its erratic and goes from  21mbs  to 65mgs  when  checked. yes I tried it direct from the modem   yes I checked  the firmware version   yes I changed the ethernet cable  yes I reset the router  how can I go back to the previous firmware it worked fine until then ?

       

      ISP Charter Cable    R7000 Nighthawk Netgear   It has been working fine til now  very fast very  reliable.

  • mostafa113's avatar
    mostafa113
    Guide
    Mar 16, 2016

    I'm having the same problem and it's very frustrating, what ended up working for you?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 16, 2016

      Hi @mostafa113,

       

      1. What is the model number and firmware version of your router?

      2. Have you tried resetting the router and/or reflashing the firmware?

      3. Is the connection from the modem stable?

       

      Regards,

       

      Dexter

      Community Team

  • gmkws77's avatar
    gmkws77
    Aspirant
    Apr 11, 2016

    Having same issues i keep dropping connections? I cant keep two of my printers longer that 30 min. and phone are speratic anlog with other devices.

    7-12 month old.

     

    R7000 Nighthawk

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 13, 2016

      Hi @gmkws77,

       

      1. What is the firmware version of the router?

      2. Does the issue persist on both bands (2.4GHz and 5GHz)?

      3. Are wired devices also affected?

      4. Have you tried resetting the router?

      5. Have you tried changing the wireless channel?

      6. How are the printers connected to the network (wired or wireless - please provide model number/s if possible)?

       

      Regards,

       

      Dexter

      Community Team