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Forum Discussion

Aspirant

Feb 10, 2017

Solved

R7000 remote device not showing up in iOS Mobile Netgear Genie App

I have been using the Netgear Genie App to control my router from my iPhone 6 for a couple months. It worked great! I have an account, I was able to use Network Map to block/open wifi on my devices at home. Then, a few weeks ago, it just wouldn't show up anymore in my Remote Devices when I log into my Remote Access. I have upgraded my router, upgraded my NetGear Genie on my desktop. My iOS app seems to have been updated automatically if it was needed. I really do not know what else to do.

Nighthawk R7000

DexterJB
Feb 16, 2017
Hi Kyrasma,

You can try resetting the router then try going through the setup procedure again.

Regards,

Dexter

Community Team

4 Replies

DexterJB
NETGEAR Moderator
Feb 16, 2017
Hi Kyrasma,

You can try resetting the router then try going through the setup procedure again.

Regards,

Dexter

Community Team
DexterJB
NETGEAR Moderator
Feb 19, 2017
Hi Kyrasma,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team
- Kyrasma
  Aspirant
  Feb 25, 2017
  I never did get around to resetting my router, but in the meantime, my Netgear Genie App on my iPhone changed so I checked it out and it finally recognized my router remotely and I was able to access the Network page to block or unblock devices.
  
  Not sure what changed, but it's working now.
  - DexterJB
    NETGEAR Moderator
    Mar 03, 2017
    Hi Kyrasma,
    
    Thank you for providing an update and confirmation. Good to know that it is working now.
    
    Regards,
    
    Dexter
    
    Community Team