NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R8000 no longer connects remotely with Genie app after latest firmware
The Genie app was finally working the way it was supposed with pausing connections, etc but then I went an upgraded to the latest firmware and its hosed up Genie. It shows two routers now, one with a...
Hi fury88,
1. We recommend doing a factory reset after updating the router's firmware.
2. If the issue persists, you can try to unregister the router then go through the setup for remote login again.
Regards,
Dexter
Community team
Just did a factory reset. Same issue. Will try to unregistered next. BTW this is what I see when I try to use the genie app ever since I upgraded to latest firmware. Two routers now show up. One has my serial number the other is N/A.
