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Forum Discussion

fury88's avatar
fury88
Star
Mar 14, 2017

R8000 no longer connects remotely with Genie app after latest firmware

The Genie app was finally working the way it was supposed with pausing connections, etc but then I went an upgraded to the latest firmware and its hosed up Genie. It shows two routers now, one with a...
Genie
R8000
Remote Access
dr_nefarious's avatar
dr_nefarious
Initiate
Jun 05, 2017

Any fix to this yet? Or time for a new brand of router?

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 08, 2017

    Hi all,

     

    This has been reported to engineering and is being worked on. We will provide an update once available.

     

    Regards,

     

    Dexter

    Community Team

    • Sveinsen's avatar
      Sveinsen
      Initiate
      Jun 12, 2017

      Same thing here, after update I get two routers, and iOS won't connect. A solution shud be very close or this router is going back to the dealer...I have 20 something days left for money back guarantee...

      • lbotez's avatar
        lbotez
        Tutor
        Jun 12, 2017

        I gave up on the Genie app. Forget about it until they fix it.

         

        I just go to http://192.168.1.1 in my browser. Log into your router from there.  All the same stuff is there... more or less.  Advanced tab is where a lot of the access stuff is located.

         

        Make sure the computer you are using to do this is hooked up by ethernet wire directly to the router if you plan to do any firmware upgrades.

         

        Personally, I'm sticking with v. 1.0.3.36 until I'm sure no one else is having problems.  It works fine now with the version I'm currently using.  Not so sure about the next one.

         

        Who needs a window on such a sunny day???     ;-)

    • ChadB72's avatar
      ChadB72
      Initiate
      Jul 06, 2017

      Any progress / update?

       

      I had a network switch die on me and after replacing it thought "oh, this firmware update has been available for a while, better apply it now..".. then poof cannot login with Genie anymore with PC app.  Strange thing was, Genie actually continued to work on my iPhone until I logged out thinking it might be causing some odd confilct preventing login via PC Genie app.  Once i logged out of the iPhone app, it also would no longer log in.  :(

       

      Pretty disappointed, but glad to read that engineering is working on it.  Hoping some comment can be made.

      • lbotez's avatar
        lbotez
        Tutor
        Jul 06, 2017

        Okay, read this thread.  Forget the genie app.  Sign in on your browser.  type 192.168.1.1 in the search box.  You will need your router serial number probably and the password.  You have to type in the serial number first, then hit "continue".  Login is probably:  admin      (unless you changed it).

         

        you should be able to use the "genie" stuff (and a whole lot more) that will show there.  

         

        You may have to reset your router if you are having problems.  google it.

         

        Make sure you are using your computer that is using an ethernet cable directly into your router before you change stuff.

         

        Download and install the latest firmware.  

         

        Check all your settings in the online software (192.168.1.1)

         

        anyway, after you all this, the genie stuff may work again.  Though YMMV.

         

        Good luck. 

         

        My router is working well after I installed the lastest firmware.