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Forum Discussion
R8000 no longer connects remotely with Genie app after latest firmware
The Genie app was finally working the way it was supposed with pausing connections, etc but then I went an upgraded to the latest firmware and its hosed up Genie. It shows two routers now, one with a...
Hi all,
This has been reported to engineering and is being worked on. We will provide an update once available.
Regards,
Dexter
Community Team
Any progress / update?
I had a network switch die on me and after replacing it thought "oh, this firmware update has been available for a while, better apply it now..".. then poof cannot login with Genie anymore with PC app. Strange thing was, Genie actually continued to work on my iPhone until I logged out thinking it might be causing some odd confilct preventing login via PC Genie app. Once i logged out of the iPhone app, it also would no longer log in. :(
Pretty disappointed, but glad to read that engineering is working on it. Hoping some comment can be made.
Okay, read this thread. Forget the genie app. Sign in on your browser. type 192.168.1.1 in the search box. You will need your router serial number probably and the password. You have to type in the serial number first, then hit "continue". Login is probably: admin (unless you changed it).
you should be able to use the "genie" stuff (and a whole lot more) that will show there.
You may have to reset your router if you are having problems. google it.
Make sure you are using your computer that is using an ethernet cable directly into your router before you change stuff.
Download and install the latest firmware.
Check all your settings in the online software (192.168.1.1)
anyway, after you all this, the genie stuff may work again. Though YMMV.
Good luck.
My router is working well after I installed the lastest firmware.