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Forum Discussion
R8000 no longer connects remotely with Genie app after latest firmware
The Genie app was finally working the way it was supposed with pausing connections, etc but then I went an upgraded to the latest firmware and its hosed up Genie. It shows two routers now, one with a...
I also have the same problem after the update .Genie does Not connect .
1. Genie wont work as descibed
2. Airplay is unstable
3. Random lock/restart
You may run an old and potentially vulnerable firmware (+1y old). Genie will work, but other problems may be related to that version. And you are of cause more vulnerable to cyber attacks.
There is no reason to hope for a firmwareupdate as R8000 is now an older product in Netgears range. So you buy this products with the known flaws, that may or may not be critical to your use, with the well known and -documented support from Netgear.
- It sucks because here we spent the money for this product and it is potentially harmful to our systems. I purchased mine a year ago and am now with out a job, cannot run out and buy a new one. If I could this is the last Netgear product I will ever purchase again. I will make sure to research and make sure any and all future products are not even affiliated with Netgear!!!!
- My product is less than 1 year old. Can I make a warranty claim since this is a known defect?
I understand your frustrations, but just to let you know: I replaced a high-end Asus router, double price, with the R8000. The Asus UI, logging and advanced features was superiour - it was just incredible *not able* to do the basics: Keep all connections alive (!!!!), keep internet connection up, perform on Wifi etc.
These consumer products do not deliver all the nice fantasies the priomise. But I'd pick R8000 again, maybe even R7000 (same Airplay challenge by the way) - but never pay the extra for a more advanced and not working unit. Sorry, this is what you can't find in any review around. Buy low end and maybe 2 units from 2 producers?