NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dspiatkowski's avatar
dspiatkowski
Aspirant
Mar 16, 2017

R8000 V1.0.3.36_1.1.25 firmware breaks Android Genie app....

MAJOR problem with this latest firmware release is that it completely brakes the Android version of the app...so as I came to find out a few nights ago, the mobile app doesn't even manage to LOG-IN to the router anymore...completely dead.

 

I left the app feedback on Google App page, but I have no idea who (if anyone) actually reads this.

 

I have a R8000 router at home and have been successfully using it with the V1.0.3.32_1.1.25 firmware combination for a few months. Specifically, this has always worked great with your Android Genie app, version 3.1.12, Feb-27_2017 release.

However, about two days ago when V1.0.3.36 version of the router firmware become available the Android app stopped working. What I mean by that is that it is simply unable to connect to the router. All connection attemptes are failed with the app prompting me to hard re-boot the router. I have done so...however, this did NOT fix the problem.

Therefore, I suspect that something in this latest router firmware is causing the Genie app to break.

Genie

6 Replies

  • Garfield18's avatar
    Garfield18
    Guide
    Mar 17, 2017

    FYI, this also applied to the iPad and Windows version of Genie!

     

    You should be able to still log on using the web interface. But you will not get the parental control to work from the web interface, which I am always wonder why they make a decision to only allow a person to change the parental control from the Genie, which doesn't work that well anyhow, on iPad/Android/Windows versions.

     

    I reverse back to previous version of the firmware, I knows Windows version worked fine. iPad version seems to have issue seeing I have the parental control turned on. I haven't tried the Android version yet.

     

    We can only wait for Netgear to fix the firmware!!

     

    Thanks.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 12, 2017

    Hi dspiatkowski,

     

    1. Please make sure you perform a factory reset on the router after updating the firmware.

    2. I have done my own test with the same firmware and the latest version (3.1.12) of the Genie app and did not encounter any issues.

     

    Regards,

     

    Dexter

    Community Team

    • Garfield18's avatar
      Garfield18
      Guide
      Apr 16, 2017

      Hi Dexter,

       

      I had performed a factory reset. I could log on to the Genie app once. But I wasn't able to do anything. For example, if I go to parental control, it just timeout. If I go to network map, I was only able to see the device I am using the Genie. And afterward, I am not able to log into the router until I do a reboot on the router. But the same problem of not be able to do anything continue. And I can only log in from Genie after another reboot of the router. Any other suggestions?

       

      Be honestly, why don't we need to do a factory reset everytime. That mean I need to re-enter everything. That is a lot of work because I change a lot of settings like Access Control, QoS, etc. I think this is also something that the developement team should think about to fix.

       

      Thanks.

      • dspiatkowski's avatar
        dspiatkowski
        Aspirant
        Apr 17, 2017

        You are so right with you comment. Let's be honest, the old CTRL-ALT-DEL trick, or worse yet, the POWER OFF/POWER ON is the course of action that used to be acceptable...ohh...way back in the late 80s and early 90s of the 1900s. Seriously, it is not just dissapointing but indeed incredibly sad that Netgear's standard response is "do a router re-set to factory specs"...are you serious???

         

        I would suspect many users have put some time and effort into configuring their routers to suit their needs. So why as a hardware vendor would you even expect them to throw all of that away as a routinely done activity needed to simply update the router firmware???