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agoetz5201's avatar
agoetz5201
Aspirant
Jan 06, 2017

R8500 - Unable to register router for remote access in Genie app

Unable to successfully register my R8500 router with Genie remote access.

I get the prompt that my router is unregistered but when I try I get a unsuccessful error message telling me to try again later.

I have been trying for weeks... On both WIndows & Mac I get the same unsuccessful message.

The Netgear documentation states it can be done on iOS but nothing appears after login in the list to register.

 

I had no issues registering the R8500 or RN212 with ReadyCLOUD.

Which leads me to believe there is an issue with the Netgear Genie App.

 

**I am in network when when trying to register and the device has been factory reset before. 

I have been the one and only owner of this router. 

I had stopped using it for a while but the bugs seem to be resolved with the WIFI so I am trying to utilize it again.

Using the same email address I used when I previously registered it with.

Genie
R8500

6 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 10, 2017

    Hi agoetz5201,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team

    • agoetz5201's avatar
      agoetz5201
      Aspirant
      May 25, 2017

      Still broken months later...

      Same error message "enable failed" "server error"

       

      Saw the Alexa integration and thought I would check it out the remote access function again.

      As a matter of fact no cloud functions work any longer.

       

      Now connecting the R8500 to ReadyCloud keeps failing...

      I had to factory reset my device because of firmware v1.0.2.100 seems to have broken port aggregation with my ReadyNas

      Since then I cannot connect the router to ReadyCloud again.

       

      If I had to take a wild guess I would think that the R8500 is only allowed to register once.

      And factory resetting the device is messing up my ablity to gain remote access again.

      This is only reasonable explanation  for the constant issue trying to connect to cloud services..

  • Sadman65's avatar
    Sadman65
    Aspirant
    Aug 04, 2017

    My Nighthawk  R8500 wont setup in remote access with the genie app. It sayswhen trying to enable it

    ENABLE Failed "incorrect request format, try again"

    Any ideas

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 09, 2017

      Hi all,

       

      The case is currently being worked on. We will provide an update once available.

       

      Regards,

       

      Dexter

      Community Team

      • AndrewZukovsky's avatar
        AndrewZukovsky
        Aspirant
        Sep 20, 2017
        Hopefully it's soon cause I'm about to return it with a sledge hammer imprint in the top of it.