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stanfrench's avatar
stanfrench
Luminary
Nov 05, 2017

ReadyShare Vault Backup Engine Failed

I can no longer back-up my Desktop PC using ReadyShare Vault. I have a Netgear Nighthawk AC2350 (R7500) wifi router and a Western Digital My Passport 2 TB portable hard drive attached to the router. After 80-100 files, it stops with the message "Backup Engine Failed". I have no problem to back up my Laptop PC. Can someone tell me how I can get the ReadyShare Vault to work without stopping? Or suggest some troubleshooting remedies? Thank you

Genie

16 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 08, 2017

    HI stanfrench,

     

    1. What is the firmware version of the router?

    2. What version of the ReadySHARE Vault program do you have installed?

    3. Is the laptop also using the ReadySHARE Vault program?

    4. Is the laptop also backing up the same amount of files as the desktop?

    5. What is the operating system of the laptop and the desktop?

    6. Have you tried re-installing the program on the desktop?

     

    Regards,

     

    Dexter

    Community Team

    • stanfrench's avatar
      stanfrench
      Luminary
      Nov 09, 2017

      Hi Dexter,

       

      Thanks for the reply. Here are the answers:

       

      1. Router firmware is 1.0.0.112

      2. ReadyShare Vault version is 2.0.10.100

      3. Both laptop and desktop use the same router and same version of ReadyShare Vault. Both back-up to the same external hard disk which is attached to the router.

      4. The laptop backs up more data than the desktop.

      5. Both run Windows 10, build 1709, 64 bit.

      6. Yes, tried uninstalling ReadyShare Vault on the desktop, then reinstalled but same result (backup engine failure). The desktop worked ok using the older version of ReadyShare Vault before I upgraded, but I can't find the installation package for that.

       

      Hope that helps, tips or guidance would be appreciated.

       

       

       

      • stanfrench's avatar
        stanfrench
        Luminary
        Nov 13, 2017

        Thank you Dexter, I tried that (v7.0.1.100) but same problem. It gets to about 350 items and then stops. When I open the dashboard, it still says "Backup Engine Failed". Do you know if its possble to install the lower version? I was working ok. Or I can keep trying to troubleshoot this one. Cheers.