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Forum Discussion

Deb318's avatar
Deb318
Tutor
Jun 22, 2017

Remote access

How come I can setup remote access from my desktop but I can't through the app. Keeps saying internal error.
Genie
Remote Access

5 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 29, 2017

    Hi Deb318,

     

    1. What is the model number and firmware version of the router?

    2. What device are you using (Android, iOS)?

    3. Are you referring to the remote login feature of the NETGEAR Genie app?

    4. Please try using another device (Android, iOS).

     

    Regards,

     

    Dexter

    Community Team

    • Deb318's avatar
      Deb318
      Tutor
      Jun 30, 2017

      Model# R7000 Version: V1.0.8.34  Apple Iphone6 and Yes having trouble with the App. and I have tried other devices. 

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jul 04, 2017

      Hi Deb318,

       

      1. Have you tried uninstalling and re-installing the app/s?

      2. Have you tried resetting the device?

       

      Regards,

       

      Dexter

      Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jul 11, 2017

      Hi Deb318,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter

      Community Team