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Sgeorges's avatar
Sgeorges
Aspirant
Jul 07, 2017

Remote Genie for D7800 not working (unable to register)

My device is Netgear D7800 Modem/Router. (firmware:V1.0.1.20)


I read through this forum and found it should support  remote access thru genie. But I have trouble with enabling the remote access from genie.

I was successfully using Remote access with my previous R8000but but recently switched to D7800 for NBN.

 

Spent a lot of time and  followed setup procedure but couldn't register it.

 

In step 10, getting an error message "the registration process failed"

 

 I also done following:

1. Resetting the device.
2. Uninstalling and re-installing genie.(in phone & computer)
3. Tried previous versions of firmware / genie.

4. Tried from computer/ and from different android phones/tabs.

 

Please help. Thanks.

Genie

11 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 10, 2017

    Hi Sgeorges,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team

    • Sgeorges's avatar
      Sgeorges
      Aspirant
      Jul 12, 2017

      Hi Dexter,

       

      Thanks for your message.

      Surprisingly it started working now once I tried from another Android phone again.

       

      All good ):

      Regards,

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jul 24, 2017

        Hi UriahSefo,

         

        1. What is the model number and firmware version of your device?

        2. Have you tried using another device?

        3. Have you tried resetting the router?

        4. Have you tried uninstalling and re-installing the app?

         

        Regards,

         

        Dexter

        Community Team

    • vipsin's avatar
      vipsin
      Aspirant
      Feb 27, 2018

      Unable to turn ON remote access from Genie app.  India Technical support is pathetic, just novice guys. Getting error " NO remote access" the genie cloud server connection failed. Try again.