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keracz's avatar
keracz
Tutor
Jan 15, 2019
Solved

This NETGEAR device is already registered to another account

hi

I got this message when I tried enable remote management on the netgear nightawk app on my iphone 7. I bought router brand new from the store and I don't recall registering this router previously. Any Suggestions ? s/n 4E81587WA15FD thx in advance

  • Yes if anyone is having registration issues please PM me so I am able to take care of the issue.

     

    DarrenM

9 Replies

  • You are the latest in a long line of people to have hit this brick wall. This is almost a daily complaint.

    For some reason, lorry loads of Netgear devices reach buyers as "already registered". No one has ever got to the bottom of this – Netgear carefully avoids answering questions.

    You have a couple of options, try to find a local contact number (it may be well hidden) or send a private message to one of the Netgear moderators here.

    If you are really lucky, someone like DarrenM or ChristineT will take pity on you and step in.

    • keracz's avatar
      keracz
      Tutor

      thank you guys. i will try to reach them

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Yes if anyone is having registration issues please PM me so I am able to take care of the issue.

         

        DarrenM