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shadowripper's avatar
shadowripper
Aspirant
Jun 25, 2019

unknown iphone on list of devices and wont pause

On my app, it shows 9 devices,  one shows an unknown iphone but when I pause it,  the slider wont stay on pause, it keeps sliding back to resumed.    when I open my app on my computer to look, there is an iphone there as well and when I click to block it, it wont block it.   

 

thanks

4 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 27, 2019

    Hi shadowripper, welcome to the community! Does the device show up on the router UI? What is the firmware version of the router?

     

    Dexter

    • shadowripper's avatar
      shadowripper
      Aspirant
      Jun 27, 2019

      Hi Dexter.  thank you for replying

       

      yes, the device is on the router UI as well as the Night hawk app.    My version is 2.4.54

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 28, 2019

      Hi shadowripper, if it is an option, you can try changing the wireless password for your network and reconnect only your known devices then check if the iPhone will remain as an attached device.

       

      Dexter