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JNes's avatar
JNes
Follower
Nov 05, 2017

When you connect your drive

I have installed my new AC3000 and attached a 1T Passport external drive.  I can see the drive shared with my PC and easily copy files to and from the drive using Explorer.  The ReadySHARE Vault appears to see the drive but when start the backup process it calculates for a few mintues then says "When you connect your drive".  Ever few minutes it calculates the backup again then reverst to the "when you connect your drive" notice.  I'm trying to back up less than 300GB of data and have over 700GB open so drive space should not be an issue.  Looking for recommendations of why the backup is not working.

Troubleshooting
When you connect your drive

2 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 22, 2017

    Hi JNes,

     

    1. What is the firmware version of the router?

    2. What version of ReadySHARE Vault do you have installed?

    3. Have you tried re-installing the app?

    4. Does the issue persist on another computer?

    5. What is the operating system of the computer experiencing the issue?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 27, 2017

      Hi JNes,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team