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Forum Discussion

Ak-Lex's avatar
Ak-Lex
Apprentice
Sep 29, 2024
Solved

Canvas Says Offline

Hello   My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
  • KevinLiT's avatar
    KevinLiT
    Oct 18, 2024

    Hello Meural Community,

    We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.

     

    We value your patronage and appreciate your patience!

    Best,
    Kevin
    Community Team

DrSharon's avatar
DrSharon
Guide
Oct 05, 2024

I have an old Canvas and a much newer one. Both canvasses are connected to wifi with good signal. The app on my phone and laptop have just started saying that the older canvas is offline but the newer canvas remains online. The Orbi modem app shows that both canvases are connected to wifi with strong signal. I have tried re-booting the modem. I have tried disconnecting the canvas from wifi and reconnecting. Still the app won't connect to the canvas. i have tried clearing all connections and setting up new wifi. Still the app won't connect to the canvas. How do I get it to reconnect? Thanks 

  • DrSharon's avatar
    DrSharon
    Guide
    Oct 05, 2024

    Further to my post, I think the app stopped connecting with my canvas after I updated the app on my iPhone. I am now wondering whether my old Canvas (2nd generation bought 2017) is no longer supported by the updated Meural app. So I wonder if this is Meural's way of trying to force me to buy a new canvas...

    Has anyone else experienced this? Is there a workaround?

    Not happy

    Sharon

    • nicolasjene's avatar
      nicolasjene
      Aspirant
      Oct 07, 2024

      My Meural MC227 has the following problem: the serverstatus always says "offline" and it is not possible to connect using the app to the device. But the device gets a proper IP address and can be pinged. Anything I can do for fixing this issue?