I cannot update firmware on my Canvas

Question

I received a new Canvas yesterday, model MC327. It is running firmware version 2.3.1_3.0.3. The app tells me to update to version 2.3.2_3.0.3. However, when I apply the firmware, it fails, with a message on the Canvas saying it failed but not giving a reason.

I have it set up to auto-update, but it doesn't get updated.

Thanks!

d1seadoo · Answer

I have this same issue. Please share the solution.&nbsp;&nbsp;best regards,Daniel

KevinLiT · Answer

Hello RogerRJ ,
&nbsp;
Welcome to the NETGEAR Community!
&nbsp;
I understand that you are having issues updating your Mueral Canvas using your Meural app. Please uninstall your application then reinstall it to ensure the version of your Meural app is current. Then, sign into your Meural app to update your Meural Canvas to the most current firmware.Please follow the steps listed below to update your Meural Canvas to the latest firmware:Navigate to my.meural.comSelect your initials on the far rightSelect CanvasesScroll down to Canvas Software VersionSelect the arrow on the right of the software versionSelect update on the top rightBest,KevinCommunity Team

RRJ2023 · Answer

I have done that several times. It tries to load the update, but then I get a message the update failed.

I have done hard resets as well. It still doesn't accept the update.

Thanks,

Roger

KevinLiT · Answer

Hello RRJ2023,
&nbsp;
Thank you for providing that information!&nbsp;
&nbsp;
Please check your private messages for additional information.
&nbsp;
Best,
Kevin
Community Team

Ak-Lex · Answer

Can someone please help.&nbsp;I always lost connectivity with the canvas, always did the hard reset and it always worked. This time, the app will not SYNCH with canvas, and on the computer it says canvas is offline, but it does show las time synch as the reset date.I spend the entire afternoon, multiple resets no luck.&nbsp;Is there a way to do anything via cable? What can I do? How can I turn it back to online, It even says it's connected to my network and signal is very strong.&nbsp;Netgear, please help. Everyone complains about the quality of your customer service but I have hope.&nbsp;Thank you.&nbsp;Alex.&nbsp;

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I cannot update firmware on my Canvas

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