My iphone and my my ipad do not work with latest Meural app version 7. Just get spinning circles. Both devices were working fine with previous versions of app.

Uninstalling and reinstalling did not fix the problem for me. It still gets hung on an infinite spinner after you login.

Just spoke with Negear level 2 support and have a solution that worked for me and may work for other people. Try this: login to my.netgear.com (not my.meural). Click on the person figure at the top right and select “Manage Profile” Then pick the “Edit Profile” section If your “Choose Country” is blank, set it to your correct country. Click “Save” at the bottom and go try to login to the app again The support person says this is a known issue that affects all of Netgear’s apps since they added the new one-time code security check to them. Also, setting the country has fixed it for some but not all users. We didn’t try this because Netgear support wanted the data from the Choose Country test but I bet it will also work if you turn off Two-Step Verification which can be done like this: login to my.netgear.com (not my.meural). Click on the person figure at the top right and select “Manage Profile” Then pick the “Login Setting” option Then pick “Two-Step Verification” Then uncheck “Enable” and click “Disable” in the pop-up box that appears (if you don’t have pop-ups disabled in your browser settings) Good luck.

Hello Mick41, Welcome to the NETGEAR Community! I understand that you are experiencing difficulties with the Meural app version 17.2. Please uninstall then reinstall your Meural app to resolve this issue. Best, Kevin Community Team

Same issue with new app. Connectivity was working before new app was forced. What is solution.

Having the same problem. My iPhone Meural app will not communicate with the Canvas despite unistalling and reinstalling.The app recognises the Wifi of the Canvas,

Latest Meural app does not work on my iphone 12 using OS 18 or my ipad using OS 17.2

17 Replies

KevinLiT
NETGEAR Moderator
Jan 17, 2025
Hello Mick41,

Welcome to the NETGEAR Community!

I understand that you are experiencing difficulties with the Meural app version 17.2. Please uninstall then reinstall your Meural app to resolve this issue.

Best,

Kevin

Community Team
- kvmayank
  Initiate
  Jan 18, 2025
  Uninstalling and reinstalling did not fix the problem for me. It still gets hung on an infinite spinner after you login.
- Ronpic
  Aspirant
  Jan 20, 2025
  Same issue with new app. Connectivity was working before new app was forced. What is solution.
  - JamesAP
    Aspirant
    Jan 21, 2025
    Having the same problem. My iPhone Meural app will not communicate with the Canvas despite unistalling and reinstalling.
    The app recognises the Wifi of the Canvas,
- Mick41
  Aspirant
  Jan 22, 2025
  Still unable to use latest Meural app from iPhone using OS 18. You need correct app
  - KevinLiT
    NETGEAR Moderator
    Jan 22, 2025
    Hello Mick41,
    
    We are sorry to hear that you are still experiencing this issue with your Meural app.
    
    Thank you for attempting the recommended solution and providing feedback!
    
    Mick41 @Rvmayank Ronpic
    
    I will escalate this issue for further review from our expert team.
    
    Best,
    
    Kevin
    
    Community Team

Forum Discussion

Latest Meural app does not work on my iphone 12 using OS 18 or my ipad using OS 17.2