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tkballenger's avatar
tkballenger
Guide
Dec 05, 2020

Meural Canvas II - Issue with storage, we are members and getting storage full message...

We have three canvases and we use them exclusively for playing our family photos.  I have put a playlist on each and when trying to add a new one it says our storage is full.  I have deleted all playlists and it's still saying that all storage is full.

 

1) I am a member and have 3 Meurals, and we are only getting 20 GB of storage which is sad.

2) I can't find any place that says my storage balance and what is uploaded, I can only find a 0% Remaining Storage in my profile?

 

How do I clear my storage out and why doesn't deleting the pictures from my playlists affect my storage?

Why aren't I getting more storage with multiple devices?

 

thanks,

 

Todd

5 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 10, 2020

    Hi Todd,

     

    Are you using the Meural app to view your storage/pictures? 

     

    Christian 

    • tkballenger's avatar
      tkballenger
      Guide
      Dec 10, 2020

      Yes, we were, but the app always shows disconnected. - evidently many many people are having this problem.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Dec 14, 2020

        Hi Todd & psetel,

         

        May you provide me with the current Meural app version number that is installed on your mobile device. Please also specify whether it's iOS or Android. 


        Thanks,

        Christian 

  • psetel's avatar
    psetel
    Initiate
    Dec 12, 2020

    Thanks, Todd. I have exactly the same situation and question.