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Forum Discussion
Meural Canvas unable to upload
Hello,
For now months I have been unable to upload pictures from my iPhone or my MacBook to Meural. I haven't changed phone, I still have space on my Canvas, etc. Pictures are not oversized and are in the right format. I tried just one picture at a time...
Support is unresponsive (tried many time to call but no one picks up).
I'm very disappointed for a premium product, would not recommend to anyone - stay away from it.
Any help?
5 Replies
One thing worth trying is logging out of the Meural app completely, then logging back in some users reported that this temporarily resolved upload/authentication problems.
Thank you so much, it worked! I'm very glad you took time to answer, have a great day!
It unfortunately worked only for one picture... and even though I try to log in and out it's just not working anymore... but you made my day ;)
Try these steps in order: log out and back into the Meural app (or clear its cache/data), force-close and reopen it, then power-cycle the Canvas by unplugging it from the wall for 5 minutes before plugging it back in. Next, remove the Canvas from your account in the app and re-add it via the QR code. Also test uploading via the web portal at my.meural.netgear.com instead of the app, and ensure photos are standard JPG/PNG (convert HEIC if needed). If it still fails, the issue is often a backend/token problem on Netgear’s side—keep trying support or post on the NETGEAR Community forum for escalations.
thank you, I will try