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canvas
14 TopicsMeural iOS Update is broken
Hi, The newest iOS Meural update is supposed to be including bug fixes, however it seems it has managed to break everything instead! The 'Canvas' icon now takes me to one of my three Meurals, where it keep saying it is sleeping (it is not) or when it decides it is not sleeping, the brightness and sleep (moon) controls do not do anything. It tries to refresh (Syncing your Canvas) but nothing happens. After 10 seconds for 'Syncing your Canvas' for everything you do, the 'On Now' Playlist keeps showing 'Try Again' above the works, which again doesn't do anything The three dots ... icon on top right, now shows only a Gear icon when pressed (no Text) which is the Settings of the current Canvas, but the list of other Canvases on the network is now nowhere to be found, so I cannot view any of the other ones. And yes I have tried un-installing and re-downloading the app, apart from Logging in for 3 seconds (could see the Playlists) and throwing me back to the login screen 4 times before it decided to finally log me in, there is no change. Please fix. BRgds43Views1like2CommentsBoots up once plugged in, then goes to Meural logo page for a few seconds, then blank
Hi, my meural canvas II has the exact same problem as plemans described. Boots up once plugged in, then goes to Meural logo page for a few seconds, then blank. When blank, it means no backlight, nothing. Tried factory reset via using the pinhole next to the SD card slot. it simply repeats the boot up sequence I described, but twice by itself. Afterward it goes right back to blank. Please help29Views0likes0CommentsMeural Canvas unable to upload
Hello, For now months I have been unable to upload pictures from my iPhone or my MacBook to Meural. I haven't changed phone, I still have space on my Canvas, etc. Pictures are not oversized and are in the right format. I tried just one picture at a time... Support is unresponsive (tried many time to call but no one picks up). I'm very disappointed for a premium product, would not recommend to anyone - stay away from it. Any help?207Views2likes5CommentsImage Upload Broken
Unable to upload photos to my Meural Canvas. It fails in the app, and fails with the web version too. I've attempted photos I've previously uploaded to the Canvas -- standard JPGs taken from my iPhone. The API seems to be returning a 500. This has been happening for days. Please fix, as I deleted a whole bunch of photos and galleries, and am not able to upload anything new. This is not a space issue. I have 3.8gb of space remaining. Thank you412Views4likes10CommentsUpload Error
Over the past week, I've been getting "Upload Error" whenever I try to upload photos to my Meural playlist from my computer. I'm uploading .jpg files and have even tried to upload photos that I have previously uploaded successfully. Any ideas? Anyone else having this issue? Thanks. Art222Views0likes3CommentsMeural Canvas II Server Status Offline
Hello, My Canvas II is unable to connect back to the server. The last sync as 7.22.2025. The server status is offline, but my wifi is connected with IP Address. The software version is 2.3.2_3.0.3. My family has other canvas that is running software version 2.0.9 and no issues connecting to the server.712Views0likes4CommentsCannot upload
Just received my newly bought, from Netgear's own website, Canvas Digital Photo Frame today. After setup it will not display playlists or photos only the default art that came with the frame. Tried resetting and restarting with no fix. Anyone get this issue fixed?411Views0likes1CommentPlaylist not changing
I just purchased an MC315 and loaded my first playlist successfully. I've created a couple of other playlists manually and by linking an album. Then I change the playlist/album. The app says the new one is playing, but the MC315 is still showing the one that I initially loaded.Solved426Views0likes1Comment