Upload issue

Any attempt to upload a standard JPG fails with "Upload Error". Existing items and playlists still load, and sending existing playlists to the canvas works, so the problem is specifically the upload endpoint.

Evidence from the browser console (my.meural.netgear.com, 10 September 2026, ~16:50 IST):

POST https://api.meural.com/v1/items net::ERR_FAILED 500 (Internal Server Error)

Access to fetch at 'https://api.meural.com/v1/items' from origin 'https://my.meural.netgear.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

The CORS message is a side effect of the 500 – the error response isn't carrying the CORS headers – so the underlying issue is that the /v1/items endpoint is failing server-side before the file is processed.

What I've already ruled out:

- Tried multiple JPG files, including ones that uploaded successfully in the past

- Tried from a different browser and from the iOS app

- Account has available storage

- Canvas is online and responsive to all other commands

This matches a number of reports in the NETGEAR Community Meural forum since June 2026, so it appears to be a service-side outage rather than an account or device issue.

There seems to be no support at all for this problem.

It is Sept 11 and I have been facing this issue for many days, being unable to upload any pics onto my playlists neither from my phone, nor from my computer.  Acknowleding Netgear's decision not to commercialize Meurals anymore is this issue a confirmation of a permanent lock on future uploads, and moreover a sign that the servers/Meural cloud will be shutdown soon?

Exactly the same her!

I have tried to make a new account and the same problem

i also have the same issue

If it’s failing both in the app and through the browser, and even a completely new account has the same problem, it sounds less likely to be an account-specific issue. I’d first check whether the service is having an upload problem, then try a small image with a different file format or reduced size. If that also fails, it would be worth reporting it to support with the exact error message and the device/browser you're using.

Hello, I had the same issue. I removed completely the app from my Phone, reinstalled it from scratch, and ... it works now.