NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firewall protection
I purchased a mesh system nighthawk MR60 with two additional satellites. They worked greet up until we lost power a cpl wks ago. I called support today and the man i spoke with said our firewall prot...
The onboard firewall is what he was referring to because when i logged into the Armour it just said "expired". He also stated that i HAD to have said "firewall" in order for anything to work. And that the "policies have recently changed". Their IT dept was of absolutely no help and I'm pretty sure they wiped my entire system and now have told me i will need to purchase a new system because this one was "no longer useable". I've requested a refund.
Ya, seems like there only tring to get you to buy something.
Onboard Firewall doesn't need any subscription and ALL routers work with it already. NG products would not be great if they didn't work with out the Firewall.
I'd factory set up the MR and MS using a wired PC and web browser this time. Follow this:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
For Orbi however same process for MK mesh systesms.
When usng the Nighthawk app, just avoid any subscriptions there.
Yes I have this same system, bought it used off of Amazon. Works fine with out Armor.