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Nursegrl's avatar
Nursegrl
Aspirant
Mar 29, 2022

Help!!Netgear M60 Mesh and Netgear Nighthawk CM2050V- VOIP not connecting?

I need help! I have the Nighthawk M60 Mesh router paired with the Nighthawk CM2050V Modem, running on Xfinity. I am a nurse and make checkup calls on patients online.  I have to use Google Chrome as my browser, login with credentials to my employer's website, and then make outgoing calls from their call queue. I am unable to make outgoing calls - it attempts to connect, and then is immediately unable to and hangs up. I have tried using Ethernet and Wifi. I have also tried plugging Ethernet directly into the Router, but no luck. I have tried on a Windows PC, as well as a MAC. I have determined it is a problem with my Router. Is there a setting in the Router that is preventing my calls?  I have turned off SIP ALG, which hasn't made a difference.  I am desperate to get this figured out, as I am unable to work. 

8 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 29, 2022

    Are you connecting your system to the phone port on the modem or are you using a voip setup? 

    The details of what you're actually using for connecting/calling helps. 

    Did you contact your works IT department to see if there's any different configurations needed for your setup? 

      • plemans's avatar
        plemans
        Guru - Experienced User
        Mar 29, 2022

        That's not helpful and didn't answer the questions.

        Saying its a voip setup is like a mechanic asking what vehicle you drive and saying "its a car". 

        Details are key. 

        What phone/setup are you using?

        Are you connecting it to your computer? 

        Directly to the router? 
        Did you contact your work IT department for help setting it up?