Hi. I upgraded the firmware of my MR60 Mesh system today from 1.0.6.116 to 1.1.6.122 (manually downlaoded and installed). Since the upgrade, the Nighthawk app on my iPhone is showing the two satellites as "offline" and nothing connected to them (as seen in Network Map). However, the desktop (browser) interface is showing both satellites as connected, and the blue light is on on both satellites. is this normal behavior or a problem?

Please post a screen capture of what your seeing. Has a power off of the ISP Modem, MR and MS for 1 minute or longer then back ON with the modem, MR then MS in that order and wait for all to be ready, then connect using the NH app change the status seen there?

Thanks. I'll try that in the morning. Here's a screen shot of the NH app page showing the grayed-out satellite units.

On the home page of the NH app, do you have a tile for Network Map? If so, whats seen there? Please post a screen capture.

Not sure what you mean by title. Here's screen capture of the page.

Just to follow up, I tried the power off/power on routine in the proper order this morning and there's no difference in what the NH app reports. It's still showing the satellites as offline. See attached photo of one satellite's page in the network map reporting that "no connected device found."

MR60 Satellites showing as offline in phone app after updating firmware

12 Replies

FURRYe38
Guru
Jan 13, 2022
Please post a screen capture of what your seeing.

Has a power off of the ISP Modem, MR and MS for 1 minute or longer then back ON with the modem, MR then MS in that order and wait for all to be ready, then connect using the NH app change the status seen there?
- mercat68
  Aspirant
  Jan 14, 2022
  Thanks. I'll try that in the morning. Here's a screen shot of the NH app page showing the grayed-out satellite units.
  - FURRYe38
    Guru
    Jan 14, 2022
    On the home page of the NH app, do you have a tile for Network Map? If so, whats seen there? Please post a screen capture.

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MR60 Satellites showing as offline in phone app after updating firmware