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Forum Discussion
Solved
MR60 Wireless Mesh Router
Windows 10
My MR60 stopped connecting to the internet when the electricity went out and would not come back on line. At the time Spectrum was my service provider. I tried turning everything off and on and resetting the router, none of which worked.
I have since changed to Ziply and the router still will not connect. I know it's not the service because they provided me with a router when my would not work. We also tried a different cable to see if that was the problem. The router is only 5 months old.
Any suggestions would be appreciated. Thank you.
If you got it up and working, you might mark it solved so others aren't still trying to fix the issue.
Glad you got it working!
12 Replies
What are the led's on the router doing? (color/blinking/etc)
Did you try factory resetting?
Are you able to log in through the browser to access it for setup?
What firmware is on the router?
What modem/gateway are you connecting it to?
The light is white on the router while it looks for a network and turns red.
Yes, I tried a factory reset of the router, twice.
I am connecting to an Arris modem at this time. I don't know the brand of previous modem as I had to return it when I discontinued my service with Spectrum.
How can I tell the version I am running? I don't have the router connected at this time as I had to us the alternate router to get internet access. I did have the router set up to update automatically.
Hope this helps
when you reset, did you push and hold reset for up to 30 seconds while it was powered on?
What arris modem are you connecting it to?