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Forum Discussion

THEbarbarian87's avatar
Jul 14, 2021

MS80 not reconnecting to MR80

This is a Tr i-Band 3 device system.
MR80 is the router.
2 MS80 satellites.

This was all setup and working. Then about after 10days the satellites stopped connecting to the router.
If i hard wired a router and reset it connects.
But off of the hard wire it will not connect to the router.
Reset and sync have zero effect on the satellites connecting to the router.

11 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello,

     

    Can you confirm that you're performing a full factory reset on your system? You will need to hold down on the reset button for 15+ seconds. After doing so, you may run through the setup assistant again using the Nighthawk app.

     

    Christian 

    • THEbarbarian87's avatar
      THEbarbarian87
      Aspirant
      Yes i did a factory reset and setup.
      Was on firnware 1.1.4 doing the router update even when hard wired would not pull 1.1.5
      I had to manually download and update both satellites and the router.

      Had to hard wire this junk.
      • jspiers667x's avatar
        jspiers667x
        Aspirant

        I woke up this morning to the same problem. It was up and running a bit longer than 10 days, but not by much. I haven't attempted a factory reset of the system yet.

        Firmware: V1.1.6.6_3.1.93 (Updated a couple days ago)

  • I've had to run ethernet backbone connections.

    I updated the firmware the wifi backbone is so trash that I get less headaches with a hard wired backbone