NightHawk Mesh WiFi 6 System AX1800 MK62

Question

Hi All -&nbsp;Looking for some assistance with a connectivity issue.&nbsp; We have the&nbsp;NightHawk Mesh WiFi 6 System AX1800 MK62 since 10/2020 and was working great.&nbsp; As of 1/21/2022 I can no longer connect my work laptop to the wifi through the router or ethernet connected to the router.&nbsp; My laptop is a Windows Surface and I have been told that there is an known issue with NetGear routers connecting to Surface laptops.&nbsp; Seems odd to me that it worked fine since 2020 and now there is an issue.&nbsp; Any suggestions on how to resolve the laptop not picking up wireless or ethernet from the router.&nbsp; It does work when I connect the ethernet to the back of the modem, however, the rest of the house is then off of wireless wifi and cannot work (we all work from home and I am the only person with issues).&nbsp;&nbsp;&nbsp;Thank you!

mbbk · Answer

Is this what you are looking for?Intel(R) Wi-Fi 6 AX201 160 MHzIntel CorporationPCI bus 0, device 20, function 3&nbsp;&nbsp;

plemans · Answer

the surface is the only device with issues?What wireless chip is in it and what driver does that chip have installed?&nbsp;

mbbk · Answer

Yes the surface is the only one having the issue.&nbsp; It is a work provided laptop and I am unable of the wireless chip or what driver the chip has installed.&nbsp; Any idea how I determine that?&nbsp; I apologize but I am not a computer guru.......thanks!&nbsp;

plemans · Answer

go to your device manager.&nbsp;
then network adapters.&nbsp;
That should display your list of adapters. Pick the wireless one (should have a model)
right click on it---&gt;properties---&gt;driver

plemans · Answer

It helps but doesn't say what specific driver you have install.&nbsp;
Early intel drivers had issues with AX and didn't run properly all the time.&nbsp;
Try installing the latest ones from intel .&nbsp;
Intel® Wi-Fi 6 AX201

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NightHawk Mesh WiFi 6 System AX1800 MK62

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