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JoeFromSD's avatar
JoeFromSD
Aspirant
Oct 12, 2024

Satellite Light Is Solid White

Folks, I have two satellites plus the main MR60 unit, and one has a white light now. Tried unplugging it a couple times but it stays white. Is there anything else I can try before getting a new satellite?

8 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 12, 2024
    JoeFromSD wrote:

    Folks, I have two satellites plus the main MR60 unit, and one has a white light now. Tried unplugging it a couple times but it stays white. Is there anything else I can try before getting a new satellite?

    Replacement satellites may be hard to find.

     

    Lots of things you could investigate.

     

    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Check the section in the manual The router and satellite do not sync

    Tried swapping the satellites?

     

    Has something changed to break the second one?

     

    Have you tried to reset the wonky satellite?

     

    Does the dodgy satellite show up on the network? Can you access it with a web browser and the graphical user interface (GUI)?

     

    Just another user with time on their hands.

     

    • JoeFromSD's avatar
      JoeFromSD
      Aspirant
      Oct 15, 2024

      OK I tried to reset it by the little hole in the back, but whatever is inside didn't move at all when I stuck the pin in there, and the white light stayed on. Shouldn't it depress when I push on it?

       

      how do I access it with a web browser?

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Oct 15, 2024
        JoeFromSD wrote:

        OK I tried to reset it by the little hole in the back, but whatever is inside didn't move at all when I stuck the pin in there, and the white light stayed on. Shouldn't it depress when I push on it?

         

        It is an almost imperceptible click. The best weapon, if you don't have one of those bits of metal that come as a SIM release tool with mobile phones, is the end of a straightened paper-clip.

         

        how do I access it with a web browser?

         

        The best option is with a wired connection to a PC.

         

        One problem is that the satellite will not have an obvious IP address.

         

        If you plug the MS60 into the MR60, the satellite should show as an Attached Device. That will show you its IP address. Enter that into a browser and see what happens. The login details should be the same as the router.

         

        Check that the dodgy satellite has the same firmware as the one that works.

         

        Just another user with time on their hands.