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Russ73's avatar
Russ73
Aspirant
Dec 03, 2022

Changing BT hub to XR1000

Hi

I have spent all morning trying to set up my new XR1000. My ISP is BT and I was using their Home Hub. Once I set up my XR1000 it comes up " No Internet Connection"

I was wondering do I need any Info from BT to put into my new router

Firmware v1.0.0.58

can anyone please help me 

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 03, 2022

    are you going straight from an ONT to the netgear? 

    Or going bt hub---->netgear?

    • Russ73's avatar
      Russ73
      Aspirant
      Dec 03, 2022
      I am going straight from BT ONT to the Netgear
      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Dec 03, 2022
        You'll need to check the hub network settings to see if there is anything you need to put in the XR
  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Dec 03, 2022
    As above are you replacing the hub with the XR as it should be straight forward otherwise. If you are check the hub network settings, there may be information there such as PPPoE that is required for a connection that you will need to enter on the XR.