Alright, I’ll get on it as soon as I get the time. Will let you guys know.

Alright will see how it goes and you updated

Alright so far it looks like everything is fine. No more lag spikes when I’m playing a game or anything. I’ve lost connection on my phone twice, however I have this app called Luna. It’s an adblocker add and for some reason it acts weird around apps and websites. Anyways so the two times that my phone disconnected from the internet. I disabled the adblocker and the internet was back. I guess something is wrong with the app. Other than that everything works good!

I’ve had this problem ever since I got this router, about 1 month ago. I lose connection daily about 2 times. Another problem is that during night time my apps won’t load such as YouTube, Spotify, etc. Also when playing on my PS4, there’s huge amounts of lag spikes. When I’m playing my ping stays at about 50 for about three matches straight. Then it jumps up to about 500 and goes back, it happens a lot and I don’t know what to do. Help please.

Connection loss | NETGEAR Communities

22 Replies

XxGRIM
Star
Apr 29, 2020
I’ve had this problem ever since I got this router, about 1 month ago. I lose connection daily about 2 times. Another problem is that during night time my apps won’t load such as YouTube, Spotify, etc. Also when playing on my PS4, there’s huge amounts of lag spikes. When I’m playing my ping stays at about 50 for about three matches straight. Then it jumps up to about 500 and goes back, it happens a lot and I don’t know what to do. Help please.
- plemans
  Guru - Experienced User
  Apr 30, 2020
  Modem its connecting to?
  Firmware on the xr500?
  What speeds do you pay for?
  What speed do you get hardwired to the xr500?
  - Netduma-Fraser
    NetDuma Partner
    Apr 30, 2020
    If you could answer the above questions that will definitely help us help you. Also are you using QoS and the Geo-Filter? If so what settings are you using?

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Connection loss