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Forum Discussion
Constant Rebooting
I purchased my xr500 on June 01, 2018 so i am unable to contact support directly. Starting pretty much immediatly after buying this thing have I been plagued with the constant rebooting ( Once to twice a day, irregular times not limited to any particular use, meaning it doesn't always happen when on xbox or on pc, the router just randomly reboots). I have most all my deviced connected wirelessly to it but my xbox one x is hardwired. When the internet drops all lights on the router go out then enters back into its standard boot process. I have scoured the forums constantly and have attempted every possible step to remedy it it without fail. To be clear I have attempted the following:
~Factory Reset (Multiple Times)
~Constantly maintained up to date firmware (Currently running FV. V2.3.2.32)
~ I have changed Surge Protectors, I have tried a UPS, I have plugged directly into wall, I even completely changed the wall outlet.
~I haved tried both the MAC settings from the default address and Use Computer Mac Address
~I have tried both assigning dedicated IP's to all my devices and also tried letting it chose automatically.
~On the xbox my settings are set to energy mode (Instant on is NOT activated).
Also note that I have done full reboots on my xr500 and my primary modem after making each change. At this point I am ready to throw this 300 dollar paper weight in the trash. Since I use a network extender for my cell phone I am constantly dropping phone calls when this thing reboots.. All in all this router has caused me and so many others I have read about serious headaches. Is there any news or updates that can be shared with me that may ultimately fix this seemly widespread issue?
21 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors or devices near by? If so, how many?What is the mfr and model of this wireless extender?
My ISP provider is Comcast and the Modem is the Arris Model TG1682G
Channels: I have tried all them I stared out with auto then throughout the months tried switching between channels 1, 6, and 11. Currently I have it back to auto with Smart Connect enabled. But about a week ago I had disabled smart connect and was trying channel 11 and 2 weeks prior to that I had tried channel 6 and before that I was on 1. The most recent change a couple days ago I did a factory reset and changed the mac address from default to use computer mac and I left the wifi channels set to auto. In terms of issues with the current setup last night and the night before I experience a moment of severe performace drop and then the router rebooted.
Neighbors: None live in the sticks no house near me
Network Extender: Verizons 3G Extender, Samsung (Model SCS-2U01)
Also worth noting I am using the Netgear Wifi Analytics tool to test my signal strength and the apps recommended channel settings are 1, 11, 153, 165 which is what I was setting my preferences too when not in auto.
