Hi guys, I bought a Nighthawk XR500 yesterday which I wanted to use as router in my apartment. I have it connected through my old router (which is set in bridge mode). When I use a wired connection to my PC, the XR500 router is giving me optimal speed, however when I connect to the Wifi (and deattach the wired connection) the speed drops to 1/50 of the wired speed. I have - turned off QoS - degraded the firmware (to .22), I have - tried to reboot both routers - deactivated IPv6 - deactived - activated WMM - deactivated SmartConnect - deactived Beam, Mu-Mimo and HT160 - UPNP actived - all lights on my XR500 are white (internet is blinking). I am running out of ideas, any help out there? :)

Right okay, that does sound like an isolated issue then. I'm not sure which device list you're referring to but the router is a gateway so no need

Fast wired connection, extremely slow wifi on a Netgear xr500 router

7 Replies

Netduma_Jack
NetDuma Partner
Nov 21, 2018
Hi Jhans - first of all kudos on taking all the logical steps to solve this.

Four suggestions:

1. The anntenaes are all screwed in correctly and fully?

2. Have you tried changing the channel in WiFi settings? You might be using a severely congested channel

3. Have you tried another device? Your testing device might have a fundamental wireless problem

4. Do you have another router you can test to? Would confirm whether it's something with the XR500 that needs fixing (or not)
- jhans
  Aspirant
  Nov 21, 2018
  1) They should be (my PC is finding the Netgear Wifi and it shows full strength).
  
  2) I have tried to switch both the 2.4Ghz and the 5Ghz to different channels (no change in performance)
  
  3) I have not tried other devices besides my PC (my mobile is struggling to connect to the network at all atm). However, my PC is working well if I unplug the Netgear XR500 and reconnect my old router
  
  4) I guess 3) answered this one?
  
  Thanks for helping me!
FURRYe38
Guru - Experienced User
Nov 21, 2018
What devices are you using on wireless for speed testing?

Testing on 2.4Ghz or 5Ghz wireless?
- jhans
  Aspirant
  Nov 21, 2018
  I have tried both frequencies.
  - Netduma-Fraser
    NetDuma Partner
    Nov 21, 2018
    What are the speeds you pay for?
    What are the wireless speeds that you're getting?
    Before you test wireless again on the PC make sure that in the Device Manager for the network card that the wireless is running at 1gbps full duplex

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Fast wired connection, extremely slow wifi on a Netgear xr500 router