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Forum Discussion
faulty xr700 netgear Terrible Customer Service
It is now 7DAYS later and still no contact! Netgear refused to return the product
xr700 my speed test is about half as what they should be directly connected through ethernet I QoS is off then DumaOS
on my asus Gt-5300 gives me full speed at 930mb
I've left messages on the support ticket, but non have even been acknowledged
Have had my ticket closed for no reason
NETGEAR Support
2020-08-07 15:50:56
Additional To: xxxxxx@hotmail.co.uk CC: BCC: kamna.sarin@netgear-support.com Attachment: Subject: (IW) speed issues (43184513) [ ref:_00D30xsV._5000y1lHKZq:ref ] Body: Dear xxxxxxx, I called you but there was no response from your end let me go ahead and close this case, if you need any further assistance regarding the same issue please create a new case and refer this case number ,so that we can assist you accordingly. If you need any other further assistance, kindly visit our support web site www.support.netgear.com or community.netgear.com It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day! Regards, NETGEAR Support ref:_00D30xsV._5000y1lHKZq:ref
I’ve been on the phone 6 hours yesterday 3 hours today with tech support who doesn’t support they are clueless
13 Replies
New ticket open still no reply
NETGEAR Support
2020-08-11 6:45:49
Dear xxxxxx, Thank you for choosing NETGEAR. My name is Priyanka, I am your support expert for today. I can understand your concern and I will surely help you with that. I would request you to re-flash the router firmware and perform soft reset to fix the issue Firmware download link: https://kb.netgear.com/000061373/XR700-Firmware-Version-1-0-1-20 Once update the route firmware, soft rest the router using below steps. Kindly take a back up of your wireless name and password. Below instructions for factor reset in soft mode. 1.Enter http://www.routerlogin.net. > A login window opens. 2. complete the route set up Please let us know the results so that we can determine the next action. ****Please be aware that your case will auto-close after 7 days of inactivity**** If you need any other further assistance, kindly visit our support web site www.support.netgear.com or community.netgear.com A notice will automatically be sent to your email address when I respond to your inquiry. Please DO NOT REPLY to that email. Instead, to add additional information to your case, click No to the question "Was your problem resolved with the information provided by the NETGEAR representative above?" If you click YES, your case will be closed and a separate email containing a survey link will be sent so you can share with us your customer support experience. Please rate the support and service I provided you. It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day! Regards, Priyanka, NETGEAR Technical Support.Online Comment
2020-08-11 11:38:06
Have tried all steps still the same speed issues.router is struggling to even achieve 400mb on my 1gbs connectionSorry to hear you've had a bad experience with support. What I would recommend is actually upgrading to this firmware https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix but upgrade by using this TFTP method: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP this will bypass the boot process so if there are any issues there it should prevent them happening. Once you've done that would suggest doing a factory reset. That will perform the freshest install possible and hopefully resolve the issues.
Thank you, I tried that but my speeds are still slow 370 down - 119 up done many test still same results
I just need netgear to exchange this router.☹
