Hello, I buyed a new XR500 router to have better performances with my working Mac (I upload a lot of material and I'm far from the wifi station) and my PS4 (I experienced some minor lag, sometimes). With the new Netgear router the Mac is working great, but I'm unable to play on the PS4. The first day everything went smooth, now I'm literally disconnecting and lagging every simple moment (I'm playing RDO). I prioritez my PS4 but it doesn't work. With my 2013 Buffalo router and the same modem attached everything goes smooth without disconnections or lag. Am I wrong on something? I love the user interface, but as it is the product is useless.

If disabling QoS results in no improvement, have you thought of a full factory reset and manually input the settings?

Care to say on which firmware version? "the latest" is not a version

My firmware version is V2.3.2.40 I check for updates and nothing is available. I have QoS set up to always, but if I disable it I will lose the main feature for this router.

Try disabling QoS for a test to see if you still experience these issues. If so, problem lies somewhere else

I will try. Also, I'm very disappointed. I noticed used the companion app of the game that the issue is probably wifi related, because PS4 and my iPad are "wifi" connected and the update ratio of my iPad is sometimes very slow. I also noticed this problem would appear after 5-10 minutes of gaming, with my chat voice decrease of quality and go quiet from time to time. I hope I can fix it because I really like this piece of hardware, but as it is it's outclassed by a 2013 router with no settings at all.

Gaming lag and drops | NETGEAR Communities

17 Replies

microchip8
Master
Jan 21, 2019
Care to say on which firmware version? "the latest" is not a version
- Raidrew
  Aspirant
  Jan 22, 2019
  My firmware version is V2.3.2.40
  
  I check for updates and nothing is available. I have QoS set up to always, but if I disable it I will lose the main feature for this router.
  - microchip8
    Master
    Jan 22, 2019
    Try disabling QoS for a test to see if you still experience these issues. If so, problem lies somewhere else
michaelkenward
Guru - Experienced User
Jan 22, 2019
Raidrew wrote:

Hello,

I buyed a new XR500 router to have better performances with my working Mac (I upload a lot of material and I'm far from the wifi station) and my PS4 (I experienced some minor lag, sometimes).

You might get more informed answers in the section given over to your router:

Nighthawk Pro Gaming Routers - NETGEAR Communities

The DumaOS people who write the firmware are active there and probably don't see anything in this section.
FURRYe38
Guru - Experienced User
Jan 22, 2019
What is the Mfr and model# of the ISP modem the NG router is connected too?

What are you speeds UP and Down that you pay for?

Is the PS4 wired or wireless connected? Wired is preferred.

Raidrew wrote:

Hello,

I buyed a new XR500 router to have better performances with my working Mac (I upload a lot of material and I'm far from the wifi station) and my PS4 (I experienced some minor lag, sometimes).

With the new Netgear router the Mac is working great, but I'm unable to play on the PS4. The first day everything went smooth, now I'm literally disconnecting and lagging every simple moment (I'm playing RDO).

I prioritez my PS4 but it doesn't work. With my 2013 Buffalo router and the same modem attached everything goes smooth without disconnections or lag.

Am I wrong on something?

I love the user interface, but as it is the product is useless.
- Raidrew
  Aspirant
  Jan 22, 2019
  I have the basic Telecom router, with a speed of 60mbps download and 20mbps upload.
  
  I can't use my PS4 wired, I'm 6-7 meters away from the router, in another room.
  
  The sad thing is that, as I said, yesterday I tried with my old 2013 Buffalo router and I have no issue at all.
  
  I haven't the time to test if it was the QoS.
  - michaelkenward
    Guru - Experienced User
    Jan 23, 2019
    Raidrew wrote:
    
    I have the basic Telecom router, with a speed of 60mbps download and 20mbps upload.
    
    That is not a make and model number, as requested by FURRYe38.
    
    If it really is, as you say, a router, and not just a modem, that will complicate the issue.

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Gaming lag and drops