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Forum Discussion

NanaO's avatar
NanaO
Aspirant
Feb 06, 2024

My XR500 LED’s white but no internet connection

I had issues with my geo-filtering so I decided to do a factory reset on my router. Now I can’t get past through the config stage and it won’t detect an active internet connection.

20 Replies

  • Skip through the wizard, reboot the modem, wait 2 minutes then reboot the XR, wait 4 minutes and see if it gets internet then
    • NanaO's avatar
      NanaO
      Aspirant
      All the options I have requires an active connection, there’s nothing that can be skipped
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What Firmware version is currently loaded?
        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
        Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

         

        Has a power off for 1 minute then back ON with the ISP modem and router been performed?
        Be sure to restart your network in this sequence:
        Turn off and unplug modem.
        Turn off router and computers.
        Plug in and turn on modem. Wait 2 minutes for it to connect.
        Turn on the router and wait 2 minutes for it to connect.
        Turn on computers and rest of network.