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Forum Discussion
Brennan73
Jul 12, 2019Aspirant
Netgear CM1000 / Nighthawk XR500 Issue
Hi there, I am having an issue with either my CM1000 cable modem or XR500 wireless router. I purchased both of them just yesterday. I play Overwatch and noticed two times during a two hour duration that I lost connection. I was able to set up the modem and router fine, the firmware updated fine, and I went through each setting on DumaOS after reading all of the guides on the DumaOS site. Comcast is my ISP and I get around 180 download and 15 upload speeds. My gaming desktop is connected by ethernet to the XR500.
I used to have the C7000 modem router all in one but experienced severe ping spikes, in-game lag, and disconnects which is why I went with the CM1000 and XR500. The ping spikes don't seem to be an issue anymore which is great, but the disconnects are a concern obviously. The first time I disconnected on Overwatch I decided to run a continuous ping. I had in-game lag, went to my continuous ping and noticed the request timed out one time and one packet was lost. I reviewed the modem and router logs. I didn't see any warning or error logs for the modem but I did see some odd logs on the router. I attached an image showing the router logs.
I talked to Comcast a couple of times and they don't see any issues on their end. Please let me know your thoughts on this, I appreciate it.
8 Replies
- FURRYe38Guru - Experienced User
What Firmware is currently loaded?
Using good quality LAN cables between ISP modem and router? CAT6 is recommended.
Gaming on a wired or wireless connection? Wired is preferred.
Had a power OFF the the CM and XR for 1 minute, then back ON with the modem and let it sync, then ON with the XR router?
Try with QoS disabled.
What are you ISP speeds UP and Down that you pay for?
- Brennan73Aspirant
I'm not currently home so I'm not sure what firmware version I am on. I do know it's the latest version because there are no updates available. Yes, I am using CAT6 cables. I am on a wired connection. I have already rebooted the cable modem and router. I tried disabling QoS as well. I pay for 150 down and am getting 180 down and 15 up so speed is not an issue.
- FURRYe38Guru - Experienced User
Try a factory reset on the XR router and setup from scratch. I presume the FW was updated upon initial setup and may need a reset.
- Netduma-FraserNetDuma PartnerWhen you lost connection was it just on the game or was it on other devices as well? Did it require a reboot to get the connection back or did it re-establish itself? Are you using the Geo-Filter for Overwatch?