Netgear XR1000 - USB drive/Readyshare connectivity issue

Question

Hi,&nbsp;I have a "seagate 2TB ultra touch portable" hard drive that I tried to connect to the XR1000 router to use the readySHARE functionality. However, the router is not detecting the drive connected to the 3.0 usb port. When I try to follow the steps per the user manual, the readySHARE link is not detected by the computer when using the Run function&nbsp;in windows.&nbsp;I accessed the USB setting by connecting to the router via DUMA OS portal and it says that no disk detected eventhough the hard drive is connected and there is a light indicating on the hard drive that it is connected.&nbsp;&nbsp;Am I missing a step here or is this not going to work?

Netduma-Liam · Answer

Thanks for moving your post over here.
&nbsp;
Do you know the part/model number of your drive? Netgear have a compatibility list here you could check it against to make sure it's compatible:&nbsp;https://kb.netgear.com/18985/Will-my-USB-drive-work-with-ReadySHARE

ishrakimroze · Answer

Thanks for responding, my drive is called a Seagate Ultra Touch Portable Drive. Model No:STHH1000402. Note product link below:
https://www.seagate.com/au/en/products/external-hard-drives/ultra-touch-external-drives/

I didn't see the XR1000 routwr in the link you shared, I checked the XR500 as the closes reference and didn't find this drive there unfortunately.

ishrakimroze · Answer

Model No - STHH1000402 ****

Netduma-Liam · Answer

Thank you!
Does the HDD require any additional drivers be installed onto your PC for you to access it? If so, that won't work with ReadyShare, it needs to be completely plug-and-play as far as I'm aware.
&nbsp;
What do you see when you go to enter&nbsp;\readyshare into Windows Run?

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Netgear XR1000 - USB drive/Readyshare connectivity issue

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