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Forum Discussion
Netgear XR500 Devices not being able to connect randomly
I recall a few weeks or so ago my XR500 router updated to firmware V2.3.2.66. I don't for sure know if this problem started after the update or before, but it was around the time. The issue is that at random times all devices that connect to the router that weren't already connected/in range won't be able to connect to the router. So basically, any devices that were already being used and connected to the wifi continued working fine, but if someone got home they wouldn't be able to connect when they got home, or if they just turned on a tv or something it wouldn't connect. I also tested this by using my laptop which was working fine at first, but once my roommates complained that their devices weren't working I restarted my laptop, and then when it turned back on it wasn't able to connect whatseover until I restarted the router. Any ideas, is this just a firmware issue that could be fixed? I've already tried factory resetting the router, but that didn't fix the issue.
17 Replies
- After you rebooted the router is this something that continues to happen? Are you using Smart Connect for WiFi?
- It does happen after the reboot but not immediately after. I wanna say it’s happened about 4 times over the past 3 weeks, so usually when I reboot it works fine for 5 days or so but just randomly stops working normally at times. And yes, we’re using smart connect but we’ve never had this type of problem using it before. And the problem was happening on my roommates pc also, which is connected with ethernet
- What is your exact physical setup? What is the model of your modem/router?
